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Call: 0131 550 1600 info@cherrybankedinburgh.co.uk Cherrybank Dental Spa, 94 Hanover Street, Edinburgh, EH2 1DR

Information for patients

Information for patients

Your personal information

How we look after and safeguard information about you

Complaints

We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Owners or Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.

Cherrybank Dental Spa

Telephone:  0141 530 1705

info@cherrybankedinburgh.co.uk

Cherrybank Dental Spa, Centrum House, 108-114 Dundas Street

Practice Owner

Mark Skimming

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at: www.ico.gov.uk

Responding to requests

All requests for information will be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Legal basis

The legal basis for processing your personal data is:

“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..”

And Consent.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Complaints policy
  • Privacy notice

You can view our Privacy Notice on our website or telephone or visit to ask reception for a paper copy.

Protecting your information

The data controller is the practice owner. We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, next of kin
  • Details and clinical records about your treatment, medical and social health
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

Sharing information

The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above

Your right to view your clinical records

You have the right to view the original of your clinical records free of charge. If you request a copy, a charge will be due in accordance with the Data Protection Policy. Your request must be made in writing to the Practice Manager and the payment enclosed. A copy will be provided within 40 working days.

Confidentiality

You have the right to confidentiality. We also comply with the NHS Code of Practice on Confidentiality and healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.

Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested.

Our Publication Scheme

This practice has developed a publication scheme. It is a guide to informaation, routinely published and gives indication of information intended to be published. The publication scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this publication scheme.

If you would like a copy of our publication scheme please contact the Data Controller.

Your Smile Advisor, Tammy

Ready to transform your smile?

Unlock the confidence that comes with a stunning smile. At Cherrybank Dental Spa, we’re here to help you achieve the smile you've always dreamed of. Experience the difference our personalised care can make.

Book Your Complimentary Consultation

Take the first step toward your transformation by requesting a complimentary consultation with one of our Smile Advisors today. It’s time to embrace a new you – and a smile that lights up the room.

Check Out Our Latest Patient Reviews

Cherrybank Dental Spa
Excellent
4.8
Based on 376 reviews
review us on
James C.
James C.
Cherry Bank is an excellentKala the dental hygienist was excellentVery thorough and informative about dental healthThe Best thank you
Vaughan R.
Vaughan R.
Excellent! Friendly welcome, quality treatment and agreeable premisesAfter my most recent visit, I can only repeat my previous comment - excellent care and very friendly staff.
Mark C.
Mark C.
Beej M.
Beej M.
My first filling for 40 years today so I was understandably a little anxious. Rami and Olivia put me at my ease and I was well looked after throughout the procedure. Experienced no pain at all and the job was completed swiftly and superbly. A well spotted early intervention by Rami at my recent regular examination that no doubt will have saved me some pain and perhaps more extensive work in the future. Thank you again!
Liam T.
Liam T.
I can’t thank Rami and the staff at Cherrybank enough for the treatment i received! From the warm welcome I got from the ladies on reception to the professional pain free treatment from Rami. I had multiple silver fillings replaced with composite fillings to make my teeth look more natural again and the results are everything I could have imagined! Thanks rami and Olivia! Great work!
Guy F.
Guy F.
Delighted with my treatment and in particular my dental bridge. Rammy is extremely professional and provides a detailed explanation on what is happening. All treatment pain free and dare I say almost enjoyable!! Thanks also to his dental nurses who are very reassuring and professional.
Amanda F.
Amanda F.
Rami was incredibly reassuring and helpful, and definitely put me at ease during my visit. He explained the procedure in terms I could understand, and made sure that I was comfortable the whole way through. His assistant Olivia was also very helpful and gentle. All in all, a star team, and I would certainly come back again in the future, thanks so much for your patience and for putting me at ease.
Linda W.
Linda W.
Tammy was very helpful at explaining the process and putting me. At ease very relaxing and no pressure to go ahead but gave me all the details needed cost etc to make a decision for now or the future thank you …..
Mr Inline (.
Mr Inline (.
From booking to actual appointment everything went smoothly.Quick, next day appointment was very helpful.Very professional and super friendly.Highly recommend and will be back in future for sure👍
Louise
Louise
I can not recommend this place enough. The staff are all amazing and so friendly, the help they offer for understanding and comfort just makes the experience all the better.As someone who has never liked the dentist before I can honestly say after today I dont have the same anxieties about booking further appointments or going. Their statement of pain free dentistry is true ... I had multiple drills in my mouth today and the most I felt was a bit of pressure here and there or slight vibrations. They make the appointment all about you, with amazing small added touches like massage pads, head phones and my favourite was the lip balm - such a small thing but who doesn't get dry lips at the dentist!! If you're looking for a new dentist who actually cares about and not just your teeth then give these guys a call.
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Supporting the B1G1 charity

Cherrybank Dental Spa

Cherrybank Dental Spa, 94 Hanover Street, Edinburgh, EH2 1DR, Scotland

Providing *Pain Free Dentistry In Edinburgh

Telephone: 0131 550 1600

Email: info@cherrybankedinburgh.Co.Uk

  • Monday 8:30am – 8:00pm
  • Tuesday 8:30am – 8:00pm
  • Wednesday 8:30am – 8.00pm
  • Thursday 8:30am-6.00pm
  • Friday 8:30am – 5:00pm
  • Saturday 8:30am – 1:00pm