Skip to main content
Call: 0131 550 1600 info@cherrybankedinburgh.co.uk Cherrybank Dental Spa, 94 Hanover Street, Edinburgh, EH2 1DR

Information for patients

Information for patients

Your personal information

How we look after and safeguard information about you

Complaints

We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Owners or Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.

Cherrybank Dental Spa

Telephone:  0141 530 1705

info@cherrybankedinburgh.co.uk

Cherrybank Dental Spa, Centrum House, 108-114 Dundas Street

Practice Owner

Mark Skimming

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at: www.ico.gov.uk

Responding to requests

All requests for information will be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Legal basis

The legal basis for processing your personal data is:

“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..”

And Consent.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Complaints policy
  • Privacy notice

You can view our Privacy Notice on our website or telephone or visit to ask reception for a paper copy.

Protecting your information

The data controller is the practice owner. We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, next of kin
  • Details and clinical records about your treatment, medical and social health
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

Sharing information

The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above

Your right to view your clinical records

You have the right to view the original of your clinical records free of charge. If you request a copy, a charge will be due in accordance with the Data Protection Policy. Your request must be made in writing to the Practice Manager and the payment enclosed. A copy will be provided within 40 working days.

Confidentiality

You have the right to confidentiality. We also comply with the NHS Code of Practice on Confidentiality and healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.

Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested.

Our Publication Scheme

This practice has developed a publication scheme. It is a guide to informaation, routinely published and gives indication of information intended to be published. The publication scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this publication scheme.

If you would like a copy of our publication scheme please contact the Data Controller.

Your Smile Advisor, Tammy

Ready to transform your smile?

Unlock the confidence that comes with a stunning smile. At Cherrybank Dental Spa, we’re here to help you achieve the smile you've always dreamed of. Experience the difference our personalised care can make.

Book Your Complimentary Consultation

Take the first step toward your transformation by requesting a complimentary consultation with one of our Smile Advisors today. It’s time to embrace a new you – and a smile that lights up the room.

Check Out Our Latest Patient Reviews

Cherrybank Dental Spa
Excellent
4.8
Based on 334 reviews
review us on
Lisa rose M.
Lisa rose M.
Chris is amazing and put me at ease after some not so great experiences with dentists in the past . He’s really down to earth and a very talented dentist I am over the moon with my teeth , also no pain during treatment at all , his assistant Chloe is lovely . Highly recommend this 5 star 🌟 dentist
Stephanie C.
Stephanie C.
Lovely experience start to finish!
Aileen H.
Aileen H.
I visited Cherrybank Dental Spa in March 2024 for an initial consultation. Next step was discussing the proposed dental plan with Tammy Cardwell Smile Advisor. Tammy was very approachable and helpful. Following on I met Lauren Long Dental Hygienist who provides an excellent dental cleanse and polish. In December I completed a course of restorative work with John McAleavey and dental nurse Rachael. Dr McAleavey took time to answer any questions and gave me a full explanation re hairline fractures, bruxism, teeth whitening, composite restoration and ceramic onlays. He also presented photos indicating the reasons for the required treatment which is really helpful. I am very happy with the treatment I received and the end result. The reception team are very helpful and efficient. I recommend Cherrybank as I found all the staff to be professional and welcoming.
David M.
David M.
Very helpful, put me as ease with the conversation
James C.
James C.
Cherry Bank is an excellent Dental PracticeThe best I have experienced
I Z.
I Z.
I recently had an emergency appointment to fix an implant healing cap that I initially had done in Poland. What an outstanding place! The waiting area was nice and not overcrowded with people. The receptionists were absolutely amazing—everyone was friendly and calm, which made a huge difference in my experience.The service was so good that I registered my family straight after. Highly recommend this dental practice!
Jack T.
Jack T.
Excellent and detailed service from everyone at Cherrybank Dental Spa. I have never experienced such a detailed check up. Can’t recommend this practice highly enough.
Valerica C.
Valerica C.
Sexy 😘
Tim L.
Tim L.
The staff were excellent, polite and professional throughout from the girls at reception through to the dentist. Very satisfied with the level of service .
Samuel W.
Samuel W.
I went to this appointment at the end of my tether and very frustrated with my tmd issue. My dentist john quickly confirmed my suspicions about my bite being off were correct and contributing to my problems. He also took the time to go through everything in great detail and made sure I fully understood the road to recovery. I now feel like I’m in good hands and have a short term plan and a longer term plan to get back to good dental health. By far the best dentist I’ve ever seen highly skilled and knowledgeable. Highly recommend.
js_loader

Supporting the B1G1 charity

Cherrybank Dental Spa

Cherrybank Dental Spa, 94 Hanover Street, Edinburgh, EH2 1DR, Scotland

Providing *Pain Free Dentistry In Edinburgh

Telephone: 0131 550 1600

Email: info@cherrybankedinburgh.Co.Uk

  • Monday 9:00am – 8:00pm
  • Tuesday 9:00am – 5:00pm
  • Wednesday 9:00am – 6.30pm
  • Thursday 9:00am-6.30pm
  • Friday 9:00am – 5:00pm
  • Saturday 9:00am – 1:00pm