Call: 0131 341 3581 info@cherrybankedinburgh.co.uk Cherrybank Dental Spa, 108-114 Dundas Street, Edinburgh
Pain Free Dentistry @ Cherrybank Dental Spa Call 0131 341 3581

Information for patients

Information for patients

Your personal information

How we look after and safeguard information about you

Complaints

We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Owners or Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.

Cherrybank Dental Spa

Telephone:  0141 530 1705

info@cherrybankedinburgh.co.uk

Cherrybank Dental Spa, Centrum House, 108-114 Dundas Street

Practice Owner

Mark Skimming

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at: www.ico.gov.uk

Responding to requests

All requests for information will be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Legal basis

The legal basis for processing your personal data is:

“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..”

And Consent.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Complaints policy
  • Privacy notice

You can view our Privacy Notice on our website or telephone or visit to ask reception for a paper copy.

Protecting your information

The data controller is the practice owner. We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, next of kin
  • Details and clinical records about your treatment, medical and social health
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

Sharing information

The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above

Your right to view your clinical records

You have the right to view the original of your clinical records free of charge. If you request a copy, a charge will be due in accordance with the Data Protection Policy. Your request must be made in writing to the Practice Manager and the payment enclosed. A copy will be provided within 40 working days.

Confidentiality

You have the right to confidentiality. We also comply with the NHS Code of Practice on Confidentiality and healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.

Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested.

Our Publication Scheme

This practice has developed a publication scheme. It is a guide to informaation, routinely published and gives indication of information intended to be published. The publication scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this publication scheme.

If you would like a copy of our publication scheme please contact the Data Controller.

Ready to
transform
your smile?

Take the next step to a fantastic new smile with a complimentary consultation with one of our smile advisors. Just call 0131 341 3581 or click the button below to arrange your Complimentary Consultation

Cherrybank Dental Spa
Social Rating
4.4
Based on 240 reviews

Our lovely patients

Check Out Our Latest Patient Reviews

4.8
Based on 221 reviews
3.9
Based on 19 reviews
I picked Cherrybank Dental after viewing the pictures and testimonies from others . I am so happy I did after avoiding dentist for years because I was scared this is truly pain free dentistry. I had extensive work done by Umair totally pain free and I am absolutely delighted with the end result just wish I had plucked up the courage years ago . Massive thank you to Umair and all the team at Cherrybank for putting a smile on my face .read more
Jacqueline Millar
Jacqueline M.
I have just completed nine months of implant work including bone grafts for front tooth implants. It was extremely expensive, however I feel that the cost was worth it and can be paid in monthly instalments. You are given a total cost at the beginning of the treatment. The reception staff are efficient and friendly and the atmosphere is calm. and reassuring. Tammy , a "'smile advisor"'' was always at the end of a phone call or email to answer any questions promptly and efficiently. The dental therapists were excellent. I had complete confidence in Nik, the implantologist , who is highly skilled and takes a huge amount of care. He managed to give me front teeth without the gap that had developed in the middle. I liked having a choice of music that could be played in long appointments. My only negative comment is that the gum injections were far from pain free., however despite this I would still give my experience at Cherrybank five stars.read more
eiluned lawson
eiluned L.
Chris has given me my smile back. I am so pleased with the work I have had done. The staff at cherrybank in Edinburgh are lovely, I would definitely recommend to anyone thinking of getting some work done. I have never felt so confident about my smile ♥️
Joanna Odonnell
Joanna O.
Best place where I could have had ever be treated! I highly appreciate and recommend the whole team at Cherry Bank Dental Spa who have majorly supported me throughout my orthodontic treatment. They all have been showing an enormous degree of professionalism, care, best knowledge in the field and amazing support. I can not recommend this clinic highly enough, and I can not offer any more gratitude to the staff members! Special thanks to Dr. E.Halley and Dr. C.McCrudden, group of lovely dental nurses and receptionists, and not the least, the Smile advisor. 😁 Best team! Thank you for everything you have done for me! 👏read more
Mel Linda
Mel L.
Chris done an amazing job of my teeth, he helped me feel totally comfortable at every stage. I am beyond happy with the results and will be going back if I need any more cosmetic dentistry.
Clara
Clara
My experience at Cherrybank Dental Spa was wonderful. All the team were incredibly friendly and warm and the treatment was excellent - and pain free!I would definitely recommend it here.
Niamh Allen
Niamh A.
I visited Cherrybank Dental Spa for the first time last week and had a great experience from start to finish. The practice had a very relaxed atmosphere and the staff were really friendly. Can highly recommend.
Stuart Gillespie
Stuart G.
Fantastic, professional, compassionate care from moment you book your appointment to the moment you leave. Dentists are trained in Pain Free Dentistry. I am totally phobic and they have helped me through twice now. I honestly would never think of going anywhere else. Nic and Chris you are total heroes. Thank you xxxread more
Sarah Skerratt
Sarah S.
I had a great experience at Cherrybank Dental Spa and everyone was so lovely. Chris is an incredible dentist and completely put me at ease. I would recommend 100%!
Jade
Jade
Thank you to Robin and Audrey always for my pain free root canal treatment at Cherrybank! Such a caring and friendly team from start to finish. Definitely recommend to everyone!
Sabah Ahmad
Sabah A.
I can not thank Chris and the team enough for my new smile and the care they have taken to make sure I am happy and comfortable throughout the full treatment at Cherrybank. Another massive thank you for squeezing me in for my last appointment today to ensure everything was perfect just in time for Christmas. I would recommend in a heart beat!read more
katy fitton
katy F.
I sincerely thank God for directing me to such a legitimate expert trader for me, called Morris BerthaFor her perfect trading techniques, i invested with the little I was having, which was $500 and $6500 profit in 7 working day's I highly recommend her for any person who truly want to trade for a better life, she guided me through my registration and trade for me too' I never paid any withdrawal. And my profits was paid-out successfully. You can contact her via Email:morrisbertha45@gmail.com WhatsApp:+1 (669) 304-2828read more
Edwin Ejeh
Edwin E.
Another great appointment with Lauren for preventative care. Always very thorough, considerate and friendly.From the first appointment Cherrybank have been great especially when it comes to dental anxiety.Highly recommend
Hannah H
Hannah H
I would definitely recommend Cherrybank dental. Having had bad experiences at other dentists I am not the easiest person with anxiety and nerves but everything from the start has been amazing. Tammy helped me so much at the beginning going through all my options. I cannot thank Chris enough for giving me my smile and Marta for all my hand holding and keeping me calm. So happy I have now finally found a dentist that I am comfortable enough to go to. Thank you so much guys honestly a life changing experience with you.read more
Keighley Hindle
Keighley H.
I have just completed a second round of teeth straightening (teen braces, did not wear my retainer), this time with the lovely Cherrybank team. Using a lingual brace, it only took 5 months for my bottom teeth to move into position. The team were amazing, professional and efficient during each visit. Every step was explained clearly and I felt no pain/discomfort whatsoever. Would definitely recommend and I look forward to returning for further treatments. Special thanks to Rhona, Grianne, Alex and Umair :)read more
Paula O'Neil
Paula O.
Just want to say a massive thanks to Robin and Audrey for my pain free root canal treatment at Cherrybank! I was feeling anxious but they both managed to calm my nerves within minutes! I definitely would recommend Cherrybank to everyone.
Sabah Hanif
Sabah H.
Professional service. Clean and stunning environment. Feel so at easy and truly pain free dentist. Thanks team for a great experience highly recommend!!!!
Tamika Burnett
Tamika B.
This is an exceptional dental practice. All the staff are lovely and friendly and the atmosphere is so relaxed.I have had a lot of work done on my teeth in the past but thanks to Cherrybank I finally have my perfect smile! It was a totally pain free process and I can't recommend these guys enough.
Sarah McCormack
Sarah M.
I very much enjoy a visit to Cherrybank, from the minute I arrive I feel very welcome. Also, Chris is a great dentist,and as a nervous dental patient I feel very comfortable with him. He's doing a fantastic job in straightening my teeth.
Keith Fraser
Keith F.
Came to Cherrybank due to a problematic wisdom tooth that needed to come out. Dr Nik and Amy are such a great team! Felt at ease in their care throughout my treatment!
Michael Tran
Michael T.
Had an amazing experience recently at Cherrybank Dental Spa Edinburgh. They really are a different class! I had treatment with an amazing therapist Arlene for my hygiene appointments and their amazing dentists for a mix of cosmetic bonding and veneers. I have now left my usual NHS practice and joined for good. It's a whole new world of dentistry!!read more
Julia Smith
Julia S.
1,205 days ago I walked into Cherrybank Dental Spa, nervous and anxious. I couldn’t bare anyone seeing my teeth, I mumbled and covered my mouth when speaking to people up close. The team at Cherrybank have transformed my life. After a process of getting my mouth healthy, I started my Invisalign journey. Today I walked out feeling emotional - I’m going to miss these ladies. The service you receive is impeccable, the team are always smiling and encourage you every step of the way - no matter what your journey. I want to take this opportunity to thank Kirsty! You have been amazing, you’ve pushed me further than I ever thought I could go - I will forever be grateful!! I would recommend Cherrybank Dental Spa 💯Me and my smile will be back 😁read more
Kayleigh McCulloch
Kayleigh M.
The best dentist I’ve ever been to in my life. Going to the dentist is now an experience I look forward to and is a nice little break in my day. I have had loads of things done from checkups and dental surgeries to invaslign and teeth whitening. All of the staff are incredible and the comforts that are on offer are also greatly appreciatedread more
Steven Ballantine
Steven B.
I had my treatment with Umair and Alex today and they we're both fantastic! So helpful and informative throughout the whole process and no pain at all! I would highly recommend them both!
grainne reilly
grainne R.
I visited Cherrybank for Invisalign treatment and couldn't have been happier with the experience I had over 18 months or so. Every single member of staff is absolutely lovely, professional, reassuring and happy to go that extra mile at the drop of a hat. Cherrybank's environment, skills and patient care are outstanding. I'm so much happier with my smile and would highly recommend to others. Huge thanks to everyone (especially Chris and Tammy for putting up with my many demands!)read more
Sophie Stephenson Prescott
Sophie Stephenson P.
Great experience from start to finish. Kirsty took great care to explain the treatment, completely pain free and well worth it!Highly recommend and will be back. Thank you.
Martin L
Martin L
Over the last few years i’ve used Invisalign through Cherrybank Dental Edinburgh and the results were outstanding. I had the best experience throughout my journey and every single member of staff was so welcoming. I would love to thank Laura especially as she helped from day one with all my queries. Thanks for creating my perfect smile! <3read more
Simon Ssd Hunter
Simon Ssd H.
I cannot thank Lauren enough for the hygiene treatment. My teeth look so much better and she took so much care with me and totally explained everything.Never had such a good hygienist.Would advise anyone to use her every time .
Catherine Irving
Catherine I.
People say I must be mad because I always look forward to going to the dentist but I do. I always come away with a big smile 😃 and always look forward to going back in 6 months time. Robin explains everything to me and looks after my teeth.
Marjorie Pryde
Marjorie P.
I came to Cherrybank Dental Spa Edinburgh for some treatment,and I have to say it was an amazing experience from start to finish. I am quite anxious at the dentist but the team were so welcoming and friendly. Erin,who was my nurse, put me at ease immediately and really made me feel relaxed. Dr Katy the dentist explained everything to me in language I could understand. I would highly recommend anyone who is anxious to visit as it really was a great experience, didn't even feel like I was at the dentist!read more
Nikki Irene Menzies
Nikki Irene M.

Cherrybank Dental Spa

Cherrybank Dental Spa, Centrum House, 108-114 Dundas Street, Edinburgh, EH3 5DQ, Scotland

Providing *Pain Free Dentistry In Edinburgh

Telephone: 0131 341 3581

Email: info@cherrybankedinburgh.Co.Uk

  • Monday 9:00am – 8:00pm
  • Tuesday 9:00am – 5:00pm
  • Wednesday 9:00am – 6.30pm
  • Thursday 9:00am-6.30pm
  • Friday 9:00am – 5:00pm
  • Saturday 9:00am – 1:00pm
© Cherrybank Dental Spa. All rights reserved. Part of the Pain Free Dentistry Group

Dr. Elaine Halley GDC No. – 67791. Cherrybank Dental Spa Is A Private Dental Practice.

Important Contacts: Health Improvement Scotland, Programme  Manager, Independent Healthcare Services Team, Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB. Tel: 0131 623 4342 at local rate (Mon –Fri, 10.00am – 2.00pm), his.ihcregulation@nhs.scot
General Dental Services, Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. 
Tel: 020 8253 0800 (Mon – Fri, 09.00am – 5.00pm)
info@dentalcomplaints.org.uk contactus.gdc-uk.org/dcs/Complaint/PrivatePatients

Disclaimer: Shorter Term Orthodontics Provides A Relatively Fast Improvement In Cosmetic Alignment Of The Front Teeth. The Technique Doesn't Always Address A Patient’s Bite/Fit Of The Back Teeth As Much As Comprehensive Orthodontics. While In The Past It Was Thought That Doing Orthodontics Faster Would Be Harmful To The Teeth New Studies Suggest Shorter Times In Braces May Have Benefits. Every Treatment Has Risks And Rewards That Will Be Discussed On An Individual Basis. Cherrybank Are General Dentists Who Refer Difficult Orthodontic Treatment To A Respected Specialist.