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Call: 0131 550 1600 info@cherrybankedinburgh.co.uk Cherrybank Dental Spa, 94 Hanover Street, Edinburgh, EH2 1DR

Terms and conditions

Engagement In Our Services Letter Terms And Conditions

Introduction

Our practice has a focus on changing the way dentistry is experienced by our patients. We strive both in our clinical care and our service delivery to make this experience as pleasant as possible for all those who visit us. Our practice is one in a group of practices with this focus, which is called the Pain Free Dentistry Group. With our vision of dentistry delivery, always looking to improve into the future as medical care, technology and patient services improve we endeavour to remain at the cutting edge and be a practice that our patients and team alike are proud to be part of.

Set out below are our terms of service so that both our patients and practice teams understand the expectations of our delivery of care.

Application and this entire agreement

The terms and conditions apply to the provision of the services detailed in any estimates, quotations, consent letters, patient information materials and treatment plans provided to you (the patient).

You are deemed to have accepted these Terms and conditions from the date that you attend for examination or treatment at the practice.

You acknowledge that you have not relied on any statement, promise or representation made or given by on our behalf. These conditions apply to the exclusion of any other terms that you try to impose or incorporate, or which implied by custom practice, profession or course of dealing

Our Services

We warrant that we will use reasonable skill and care in the provision of our services which comply with the quotations of the services provided including any specification in all material respects. We can make changes which comply with any applicable law, safety requirement or clinical need and we will notify you if this is necessary

We shall use our reasonable endeavours to complete the performance of the services within any requested or agreed timeframe set out in the quotation however, it must be recognised that we are not in control of many factors including, but not limited to biological issues such as healing, biological response and tooth movement times as well as, delays in courier delivery, third party manufacture of medical devices, fulfilment ordering of required components, unplanned issues with our practice facility and equipment, personal emergencies and sickness of key staff members as well as acts of God

All of these terms and conditions apply to the supply of goods as well as services unless we specify

We will provide dental services to you in connection with this engagement. Our services will be provided solely for your benefit. No other party shall be entitled to rely on our services for any purpose, and we accept no responsibility towards any person other than you and the treatment you have undertaken with us. We will not communicate with any other party whether related to you or not without your expressed permission

Your obligations

To meet your treatment requirements, you must attend your appointments at the agreed time and frequency. Any failure to meet your planned appointments may result in delays, reduced quality of treatment outcomes, possible changes to your plan and possible increases in cost for treatment.

You will agree to our cancellation policy with notification of any appointment changes 2 full business days prior to you originally planned visit time.

You are expected to keep your oral health in an acceptable condition with use of the appropriate cleaning aids and frequency as directed by the dental team as well as maintaining your dental health review appointments at the appropriate recall intervals.

You must supply us with all relevant information with regards to your treatment including medical and dental history, personal issues that may affect your treatment and any information pertinent to the delivery of your care.

We are not liable for any delay or failure to provide services by your failure to comply with your obligations.

Consent to your treatment

Dental consent is an ongoing requirement. Your treating clinician will determine whether your consent will need to be in written, verbal or implied.

Written consent will be provided to you via digital document unless otherwise requested in paper form or determined by your treating clinician.

You agree that it is your responsibility to disclose in full any points that may support your clinician in providing consent and that you will have the opportunity to ask any questions before your consent to treatment in given.

If you would prefer written consent as confirmation when a clinician deems verbal or implied to be appropriate, then you must state this prior to undergoing any treatment.

Timing and provision of your treatment

Dentistry is not an exact science and like all medical sciences your treatment is not 100% predictable in outcome or timeframe. Your treatment is unique to you and cannot be compared to any other person that may seem to be undergoing similar types of treatment.

By undertaking treatment with us you accept that your treatment may take longer than originally foreseen.

This may mean not only a longer time until the date of completion but may also require further appointments.

We accept no liability for any further costs including but not limited to extra travel, time from work or inconvenience experienced by you through the nature of your treatment.

We will endeavour to update you at the earliest opportunity whenever it becomes apparent that your treatment may take longer.

It must be recognised that appointment times, number of appointments and the duration of your treatments are estimated at the outset with the information we have available at that time and any estimate on time frame will be based on this information along with our experience in providing this care. However, it must be recognised that individual variation is not something we are able to control.

In many cases treatment times are not set and are dictated as the progression of healing, biological response or tooth movement happens. We do not promise anyone that treatment will be finished by a specific date and any indictive dates given to you will remain indicative throughout.

Standards of work cannot and will not be compromised to meet time constraints

Clinicians as self-employed status

Our clinicians are self-employed contractors allowing them to make decisions in favour of the patient and keeping those interests above those of the company they are contracted under.

With our team approach our clinicians may deem the treatment more suitable to be referred to a colleague within the practice and occasionally externally should the need arise.

It should not be expected that you will see a single clinician for all your treatment, and we make no representation that this is the case, most commonly due to areas of expertise, shift patterns and holidays.

If deemed in your best interests to refer you elsewhere for treatment we will pass your relevant personal and clinical information to the practice/clinician we feel is most appropriate for your ongoing care. We accept no responsibility of the service or care provided buy this third party.

Any complaints will be managed by the indemnity of the individual clinician prior to being escalated to that of the company if and when appropriate.

Treatment guarantees

This is a demonstration of our attention to detail in the provision of dental implant treatment and our experience as a group of clinicians in providing many thousands of dental implant procedures successfully.

  1. Dental Implant Treatment For non-smokers with no previously treated periodontal (gum) disease. We will guarantee dental implants and their restorations mechanically for five years providing patients attend the practice for recommended maintenance appointments throughout the entire five-year period or (if appropriate) attend their previous General Dental Practitioner for similar maintenance appointments. For biological complications this is due to home care and personal factors. We will guarantee for 12 months after which you will be contacted by Dental insurance Partnership Ltd who will ask if you wish to take their policy for a further 12 months. Please note if you take this policy, it protects both the mechanical and biological components which is especially beneficial after 5 years. If attending another General Dental Practitioner this must be agreed in advance by the treating dentist in writing and if guideline standards are not met by you being treated elsewhere we cannot uphold you guarantee
  2. For patients with previously treated gum disease, as defined at assessment, we will provide a three-year guarantee for mechanical breakdown of dental implant treatment as above with similar conditions applying.
  3. For smokers or patients who have recently stopped smoking (in the last 5 years), we will offer a three-year guarantee on dental implants, similar to the conditions in points 1 and 2. These guarantees will commence from the date that the implants are surgically placed. There are several companies who offer dental implant warranties and can be found online. We provide a guarantee (outlined above) of the implant and crown structure and replacement if the implant fails to integrate on the first occasion (we do not offer refunds if you decide not to replace the failed implant). Like gum disease around teeth, we are unable to guarantee you will not have gum disease around your implant at some stage in your life. The best solution is to attend for your check-ups and hygienist appointments at lease every 6 month or less if advised. No guarantee is provided unless you attend for check-up and hygienist appointments every 6 months and an annual x-ray of the implant. If you fail to attend for appropriate maintenance appointments no guarantee will be provided. A maintenance plan is available to reduce your costs in this respect. Peri-implantitis (gum disease around implants) is the main cause of implant failure. Like gum disease around teeth, it is caused by plaque accumulation around the implant. This is almost always a preventable condition if the implants are maintained properly. Any further treatment to stabilise this disease will not fall under the guarantee. Smoking and diabetes are the most common factors which make this disease more common.

Please note that this warranty is also dependent on attendance at the advised maintenance appointments as set out above. This policy is provided by a third-party company and restricted to their terms and conditions.

  1. On restorative treatment for porcelain crowns, veneers, inlays and onlays we will provide a five-year guarantee against mechanical fracture.
  2. Composite/bonding restorations are given a 3-year guarantee.
  3. On failure of an endodontic treatment (Root Canal) within five years we will offer an extraction of the tooth as required free of charge unless referral to a specialist colleague is required.
  4. Dentures are given a 3-year guarantee against breakage and fracture in normal use. If fit is not ideal due to changes in gum shape, then a reline will be carried out at a reduced fee.

Pain Free or your money back guarantee

  1. If at any time during your treatment, whilst in our treatment rooms, you experience pain and are unhappy please tell your treating clinician you experienced pain and would like the manager to contact you after your appointment to arrange for your money back repayment. We will then arrange a suitable time for you to be contacted.
  2. If your treatment involves numerous appointments for a particular procedure, you will receive repayment in proportion to the particular appointment for treatment that was painful (not the full course of treatment over numerous appointments). This is determined by the practice, based on the amount of time used in the dental chair (pro rata for the complete treatment). An explanation of the calculation can be provided if requested.
  3. Before you commence treatment, please remember that on occasions having treatment completed certain aspects may be uncomfortable. Our aim is that this is fully explained to you beforehand and you are well aware of any potential before beginning your appointment.
  4. Your experience after treatment is subject to your body’s unique healing potential and is controlled by multiple factors including but not restricted to pre-treatment condition, genetics and hormones. On the rare occasions that you experience discomfort once you have left the surgery, we will always do our utmost to ensure you are aware of any potential post treatment discomfort but cannot provide this guarantee as set out above due to each person’s individual healing response.

Occasionally due to a dental emergency arising (eg. ‘hot-pulp’ or swellings/abscesses) emergency dental treatment is deemed clinically necessary to avoid potentially life-threatening complications. Unfortunately, in these circumstances local anaesthesia may not be appropriate or when deemed appropriate to use may not work as effectively. Therefore, some unavoidable discomfort during the procedure may be experienced. Due to the necessity of this emergency treatment to be carried out under our duty of care to our patients, we unfortunately cannot offer the pain-free money back guarantee on such occasions. We will however only provide the necessary treatment with your full consent at this time and allow you to return to complete any outstanding treatment at a later date under normal guarantee conditions.

Estimates of treatment costs

Estimates/Quotations will be set out at the beginning of treatment as an itemised service.

If you request changes to your treatment or a further investigation or complication warrants a deviation from your original plan (determined by a clinician) you will be informed of this and a new detailed item of services fee estimate will be provided.

Prices estimated/quoted are valid for 30 days and are fixed until the completion of your treatment as long as appointment times are met.

Price rises for treatments will occur periodically to meet the practice needs without notice other than an updated quotation for new treatments.

Payment

Payments must be set out and agreed at the start of your treatment and delivered via pay as you go card/cash paid prior to booking your next appointment, a direct debit arrangement or by 3rd party finance (any lab or material fees must be paid in full prior to medical device or material/componentry ordering).

If you do not pay within the required process set out above, we can suspend any further provision of services and can cancel any future provision of services requested or arranged by you.

Receipts for payments will be issued at your request.

We do not accept cheques as a method of payment.

Deposits for appointments

For any appointment that is being carried out under a pay as you go contract, we require a deposit to be left to guarantee your appointment. This deposit is to book your place in our clinical diary and is required for all patients. This process dramatically reduces the number of failed appointments which in turn rewards our patients and team by minimising wasted appointments, making more availability for those that need appointment time and reduces the need to raise prices to compensate for the losses placed on us by those who fail to attend their planned visits. If you cancel your appointment by providing us the required notice, then we will of course fully refund any deposit you have provided.

Membership plans (Pain free plan and Forever young club)

Our membership plans are for a minimum 12-month contract

Cancellation of your plan can be given by 3 months’ notice in writing or via email to the practice.

If you have received any discounted treatment in the 12-months preceding you end of membership date, then you are liable for the full costs of this treatment(s)

Cancellation and amendment

We can withdraw or cancel a quotation prior to commencement of treatment.

If an amendment is required, you will be notified prior to commencing of your next treatment and we will endeavour to do this at the earliest opportunity and keep any changes to a minimum.

If you wish to amend any details of the services, you must tell us as soon as possible and we may request that this is done in writing.

Termination

We reserve the right to terminate the provision of services immediately if you;

  • Commit a material breach under these terms and conditions
  • Fail to make any payments due
  • Become abusive to any of the practice team
  • Have a break down in the trust relationship
  • Make any false representations of us to any person, online forum or review platform/social media

Intellectual property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

Our liability under these terms and conditions and in breach of statutory duty and in tort or misinterpretation or otherwise shall be limited as set out in this section.

The total amount of liability is limited to the total amount of fees payable by you under our contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with provision of services or the performance of any of our other obligations under these terms and conditions or the quotation for;

  • Any indirect, special or consequential damage, costs or expenses or
  • Any loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption or other third-party claims or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control or
  • Any losses caused directly or indirectly by any failure, or you breach in relation to your obligations or
  • Any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of services
  • Nothing in these terms and conditions shall limit or exclude our liability caused by our negligence or fraudulent misrepresentation or for any other matters for which it would be unlawful to exclude or limit liability

Communications

All notices under these terms and conditions shall be deemed to have been duly given when delivered in paper or electronic form on the first day following delivery of the document.

This notice will be addressed to the most recent address or email address notified to us.

Should you feel the need to speak to a supervising member of our team

If you do feel the need to inform us of anything, please do not hesitate to contact the practice directly by whatever communication method you prefer. We will listen to any comment you wish to make and if appropriate to gather any further information and respond to you as soon as possible.

If you do have a formal complaint you wish to make, we have a process that we must follow. We always wish to resolve any issue you may have locally and in a timely manner. Our formal complaints process is governed by the requirements set out by our practice insurance/indemnity companies as well as meeting the requirements set out to us through GDPR, data protection and the GDC. Upon request we can provide you with a copy of our formal complaints policy. It must be noted that any formal complaint process takes longer to resolve due to the nature of the requirements we must undertake.

Severance

If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these terms and conditions (which will remain valid and enforceable)

Which law will govern the contract?

This Agreement, and any issues or disputes of whatever nature arising out of or in any way relating to it or its formation (whether such disputes are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation, or otherwise) shall be governed by and construed in accordance with the laws of Scotland. The Parties submit to the exclusive jurisdiction of the courts of Scotland.

If you need any further information, then please do not hesitate to contact us directly by phone or email.

Ready to transform your smile?

Take the next step to a fantastic new smile with a complimentary consultation with one of our smile advisors. Just call 0131 550 1600 or click the button below to arrange your Complimentary Consultation

Cherrybank Dental Spa
Social Rating
4.9
Based on 303 reviews

Check Out Our Latest Patient Reviews

4.8
Based on 282 reviews
5.0
Based on 21 reviews
Very happy with my treatment at Cherrybank Dental Spa. Everybody is so friendly and helpful and put you at ease by explaining everything. Would not hesitate to recommend to anyone.
Susan Hardie
Susan H.
I picked Cherrybank Dental after viewing the pictures and testimonies from others . I am so happy I did after avoiding dentist for years because I was scared this is truly pain free dentistry. I had extensive work done by Umair totally pain free and I am absolutely delighted with the end result just wish I had plucked up the courage years ago . Massive thank you to Umair and all the team at Cherrybank for putting a smile on my face .read more
Jacqueline Millar
Jacqueline M.
Treatment was painless, very efficient and performed by an excellent Oral surgeon. Reception staff are very efficient and welcoming. Treatment, from Nik the Oral surgeon, has been of the highest quality.
Bruce Harris
Bruce H.
I have confidence in my dentist Dr Robin Craig and trust his advice. He and his dental assistant are a superbly efficient team. The treatment I receive is efficient and expertly carried out.
John Lithgow
John L.
Are you thinking about finally overcoming your fear of going to the dentist? Are you desperatly in need of long overdue dental treatment? Have you been told by an NHS dentist that certain dental treatments will not be considered even if you were prepared to pay for it? If yes, I highly recommend to contact Cherrybank's friendly and helpful reception. Their receptionist listened well to any of my concerns and found the perfect person for me to start my dental journey with. After filling out a small questionnaire about my dental situation and my desired results, I was scheduled to meet Tammy, Cherrybank's Smile Advisor. On my first visit with her she was very well prepared and knew all the details about me which I have provided via the questionnaire without having to look at it during our appointment. She ensured me that my perfect smile can most definitely be achieved within a few months. She made me feel understood, cared for and at ease. After meeting Tammy a few more times to discuss potential cost of treatment and to allow me to ask any questions I had on my mind, she recommended Chris McCrudden to me. She stated that he is a true perfectionist and very good with nervous patients.On my first visit with dentist Chris and dental nurse Marta, both made me feel very comfortable. Together we crafted a perfect plan for the next months to come and discussed the final price. They recommended visiting their lovely dental hygiene team first, who gave me a professional clean and provided me with valuable information, tips and tricks on how to keep my new smile clean and healthy.On my next appointments, Chris and Marta continued with the previously crafted treatment plan. Both were very well prepared at all times and made me feel at ease. I didn't feel nervous. Their attention to detail, calming way and caring abilities were exceptional. The provided cosy blanket and stress balls were amazing and helped me during each appointment. I was also able to use my own headphones listening to music, which made the time fly by so much quicker. At no time did I experience any pain or discomfort during treatment. I also loved that Tammy checked in with me every now and then to see how I was doing. Now, 7 months after contacting Cherrybank for the first time, I can say that this has been the best dental experience I've ever had. It was worth every penny!I highly recommend everyone mentioned in this review. Thank you for your excellent service, kindness and professionalism throughout my journey.read more
Ramona Schubert
Ramona S.
The entire team at Cherrybank Dental Spa are fantastic. Having previously feared trips to the dentist, the reassurance and support offered by everyone at each appointment has been invaluable. I just wish I had found them sooner.
Murray Boyd
Murray B.
You have no idea what a difference Chris and the team have made to my life. I wouldn't step out the house before I had my new smile. I was petrified from the dentist because of a bad experience when I was younger and refused to go. When I walked in and explained how anxious I am the team done nothing but reassure me and put me at ease. I got to the point I actually enjoyed going and couldn't wait to have my work done. I certainly won't be going anywhere else from now on. It's also very true it is pain free. There is no amount of words that i can say to show how greatful I am to you all so this will just have to do, thank you from the bottom of my heart for saving my life and giving me it back ♥️read more
Emma Spiers
Emma S.
1,205 days ago I walked into Cherrybank Dental Spa, nervous and anxious. I couldn’t bare anyone seeing my teeth, I mumbled and covered my mouth when speaking to people up close. The team at Cherrybank have transformed my life. After a process of getting my mouth healthy, I started my Invisalign journey. Today I walked out feeling emotional - I’m going to miss these ladies. The service you receive is impeccable, the team are always smiling and encourage you every step of the way - no matter what your journey. I want to take this opportunity to thank Kirsty! You have been amazing, you’ve pushed me further than I ever thought I could go - I will forever be grateful!! I would recommend Cherrybank Dental Spa 💯Me and my smile will be back 😁read more
Kayleigh McCulloch
Kayleigh M.
Yone and the accompanying nurse were brilliant. I have a massive phobia surrounding going to the dentist and for the first time in my life I was made to feel comfortable. Couldn’t get better
jamie smith
jamie S.
After a long time of not visiting a dentist, I decided to put my trust in Cheery Bank Dental.I can confidently say that I have not been disappointed. My dentist Chris McCrudden and dental nurse Marta have always ensured that I was involved in the process and always took my opinion into consideration. There was such a wide variety of treatments to choose from and Chris suggested the porcelain veneers. I trusted his judgment and I am really glad I did. The process was really smooth, fast and pain free which was my biggest fear. If you are looking for any treatments, I most definitely recommend Cherry Bank Dental. You will not be disappointed. Thank you so much for everything and the confidence you have gave me. I have not stopped smiling since.read more
Beata Dziamecka
Beata D.
Just wanted to say a BIG thank you to Sophia James fx for handling the trading of my account.Your professionalism, genuine kindness and bluntness at times when I needed to face reality are what made me progress.⭐️⭐️⭐️⭐️⭐️I invested $900 and got $5028.93 in a week. I only wish I had known about you earlier from the first moment I decided to trade. Nevertheless, I am grateful!contact her viaEmail: sophiajames0122@gmail.comWhatsApp Number: +1 (707) 559-8033read more
Kamow Thaks
Kamow T.
Top-notch dentists, amazing support staff, relaxing atmosphere, and absolutely pain free proceedures! Thank you so much Chris, Marta, Jone and Grainne for superb experience today and thank you Tammy for all the support over the past months with pain free plan.Dentistry is now equals spa-day for me! :) Looking forward to my next appointment! Lots of love, Elena xxread more
Elena Walker
Elena W.
Cherry Bank dental is next level cosmetic dentistry. All members of staff are all excellent at their jobs. The results are simply stunning.I felt so listened to.I felt cared for.The work was 100% pain freeI was blown away by the whole process. From my initial meeting - where my concerns were patiently talked through, and my expectations were exceeded - to the final results.Chris is an absolute perfectionist. He isn’t happy until you are happy.You get the “Trial Smile”. Which I loved. This is an acrylic version of your final veneers. You live with the temporaries for 2 weeks, which is excellent as you have time to really understand and decide if you want to make any changes to these. Don’t worry though, the temporaries are gorgeous too, and very secure.Chris will add and take away from these temporaries until you are happy. Then the final veneers are ordered. These are EXACTLY what you ask for.The final veneers are beautiful. They sparkle like real teeth. They are colour variated like real teeth, and they have ridges like real teeth. You will be so happy with the results. Chris is so talented.I hardly smiled st sll before. Now, I am smiling all the time.Marta is wonderful too. So kind, gentle, and caring. Chris and Marta are the dream team of dentistry. ⭐️⭐️⭐️⭐️⭐️read more
R B
R B
Customer service is excellent. Always welcoming and friendly and I completely trust my dentist, Chris, in the advice he’s given and the work he’s done to improve my smile. Very warm, relaxing environment. Pain-free treatment and I don’t feel afraid of visiting the dentist anymore.
Sam Stone
Sam S.
My partner went to Cherrybank Dental Spa for her first ever course of whitening. The whole process was great – Lauren and Rachel were on hand to answer any questions she had and put her at ease when she had her impressions taken. She's very happy with the results so far. Would absolutely recommend for a stress-free whitening experience!read more
Gaby Bissett
Gaby B.
Best place where I could have had ever be treated! I highly appreciate and recommend the whole team at Cherry Bank Dental Spa who have majorly supported me throughout my orthodontic treatment. They all have been showing an enormous degree of professionalism, care, best knowledge in the field and amazing support. I can not recommend this clinic highly enough, and I can not offer any more gratitude to the staff members! Special thanks to Dr. E.Halley and Dr. C.McCrudden, group of lovely dental nurses and receptionists, and not the least, the Smile advisor. 😁 Best team! Thank you for everything you have done for me! 👏read more
Mel Linda
Mel L.
Cherrybank Dental Spa is a very welcoming and comfortable practice. What is most important, however, is the quality of dental treatment. I have total confidence in Robin, Audrey and others in Robin’s team. Dental assessments are done with total care, options are fully explained, and treatment is carried out with skill and precision. I’m grateful to have my dental needs looked after by Robin and the team at Cherrybank - thank you!read more
G M
G M
The best dentist I’ve ever been to in my life. Going to the dentist is now an experience I look forward to and is a nice little break in my day. I have had loads of things done from checkups and dental surgeries to invaslign and teeth whitening. All of the staff are incredible and the comforts that are on offer are also greatly appreciatedread more
Steven Ballantine
Steven B.
This is an exceptional dental practice. All the staff are lovely and friendly and the atmosphere is so relaxed.I have had a lot of work done on my teeth in the past but thanks to Cherrybank I finally have my perfect smile! It was a totally pain free process and I can't recommend these guys enough.
Sarah McCormack
Sarah M.
Fantastic, professional, compassionate care from moment you book your appointment to the moment you leave. Dentists are trained in Pain Free Dentistry. I am totally phobic and they have helped me through twice now. I honestly would never think of going anywhere else. Nic and Chris you are total heroes. Thank you xxxread more
Sarah Skerratt
Sarah S.
I came to Cherrybank Dental Spa Edinburgh for some treatment,and I have to say it was an amazing experience from start to finish. I am quite anxious at the dentist but the team were so welcoming and friendly. Erin,who was my nurse, put me at ease immediately and really made me feel relaxed. Dr Katy the dentist explained everything to me in language I could understand. I would highly recommend anyone who is anxious to visit as it really was a great experience, didn't even feel like I was at the dentist!read more
Nikki Irene Menzies
Nikki Irene M.
From checking in at reception until leaving after treatment, it was a very pleasant experience.The relaxing atmosphere within the practice almost makes you forget you are at the dentists, while the professionalism and easy going manner of the dentists, hygenists and assistants make every visit a pleasureread more
Jamie McDonald
Jamie M.
I was impressed by the very thorough examination on my first visit. But what I found exceptional was the detailed explanation from the dentist about treatment options. Her focus was on all possible solutions and not on the most expensive treatments. I like the open honest approach.
margo mason
margo M.
Superb ! John was absolutely brilliant 👏 extremely kind, communicative as professional.I am delighted with the treatment, I look forward to my appointment in January.
A C
A C
Amazing place. From the moment you walk in you feel relaxed. It’s clear to see why it’s called “dental spa”. I had a smile consultation with Tammy and she was wonderful. So lovely and so thorough. I barely had any questions because she covered everything I wanted to know and then some. I’m actually very excited to go forward with plans and hopefully get my dream smile and I’m feeling a lot less anxious about the dentist in general. This is definitely the place to go if you’re looking to transform your smile and want as much information as possible up front. The spa itself is super clean, staff are friendly and seem to really care about patient’s comfort and it’s just a lovely atmosphere to be inread more
Mhairi Brown
Mhairi B.
I loved my pain free hygiene treatment with Kirsty and Grainne! They were so welcoming and looked after me well. Definitely recommend Cherrybank to all 👌🏽
Abdul Ahmad
Abdul A.
I visited Cherrybank Dental Spa for the first time last week and had a great experience from start to finish. The practice had a very relaxed atmosphere and the staff were really friendly. Can highly recommend.
Stuart Gillespie
Stuart G.
I came to Tammy firstly to get a consultation, I had been to a couple other places too, but this was the only meeting I had where I didn’t feel pressured into other treatments. I had expressed that I wanted to keep costs down & wasn’t prepared to commit to Invisalign and Tammy straight away took this on board. She was open about all treatment routes I could go down but the main thing is I wasn’t pushed into anything or felt I was being sold something!Again this was the same when I met Dr Umair, I knew my teeth could benefit from straightening but he heard what I wanted and focused my treatment plan on that. I ended up with whitening, a small bit of gum contouring and composite bonding. Dr Umair comes across really professional and knows exactly what he’s doing so you know your teeth are in good hands. During all my appointments his calm nature kept me calm, I’m not a nervous patient but it had been a while so I was apprehensive! Grainne is also so friendly and super calming, she’d have a nice wee chat with me before & after which calmed my nerves. What a team! I also had the fear to get my impressions for my guard/whitening tray which I told Dr Umair about, somehow he made this feel like nothing and kept me relaxed.My results speak for themselves too, compared to what you can get done to your teeth I didn’t get too much done but it’s an unreal transformation. I wanted my teeth to look more uniform and get rid of the gaps I had, whilst still looking natural and got exactly that. I absolutely love the work that’s been done to my teeth - my confidence in my smile is so much better now!read more
Lauren Mason
Lauren M.
Thank you to Robin and Audrey always for my pain free root canal treatment at Cherrybank! Such a caring and friendly team from start to finish. Definitely recommend to everyone!
Sabah Ahmad
Sabah A.
It's always such a pleasure to come here. The office is impeccably clean, and the waiting room is very comfortable. But what really matters is the quality of the service and care I've received here, and it's been excellent.
Karen Seiger
Karen S.
I visited Cherrybank for Invisalign treatment and couldn't have been happier with the experience I had over 18 months or so. Every single member of staff is absolutely lovely, professional, reassuring and happy to go that extra mile at the drop of a hat. Cherrybank's environment, skills and patient care are outstanding. I'm so much happier with my smile and would highly recommend to others. Huge thanks to everyone (especially Chris and Tammy for putting up with my many demands!)read more
Sophie Stephenson Prescott
Sophie Stephenson P.
I’m almost at the end of my new smile makeover! Everything from the initial consultation to where I’m currently at has been flawless. The whole team at Cherrybank are outstanding, my dentist; Chris Mccrudden and his two dental nurses, I really can’t thank them enough for all their help and support over the last six months. All of them are marvellous, making the experience so much more pleasant with their considerate attention / approach. I've a few more appointments to go, whoever said going to the dentist isn’t fun, needs a trip to Cherrybank!!read more
Karen Haston
Karen H.
I would definitely recommend Cherrybank dental. Having had bad experiences at other dentists I am not the easiest person with anxiety and nerves but everything from the start has been amazing. Tammy helped me so much at the beginning going through all my options. I cannot thank Chris enough for giving me my smile and Marta for all my hand holding and keeping me calm. So happy I have now finally found a dentist that I am comfortable enough to go to. Thank you so much guys honestly a life changing experience with you.read more
Keighley Hindle
Keighley H.
Your colleagues Nikolaos Vourakis and Tammy Cardwell gave me a no nonsense assessment of my dental problems. It’s allowed me to make an informed decision going forward - or not as the case may be.There was absolutely no pressure in making a decision.They are a credit to your company.
PARA2417
PARA2417
Over the last few years i’ve used Invisalign through Cherrybank Dental Edinburgh and the results were outstanding. I had the best experience throughout my journey and every single member of staff was so welcoming. I would love to thank Laura especially as she helped from day one with all my queries. Thanks for creating my perfect smile! <3read more
Simon Ssd Hunter
Simon Ssd H.
I have been coming to the clinic for a couple of years and all are good experiences. My last treatment with Kirsty went better than expected. Plus she is always very professional and fast, you can see how much she loves her work. I never thought that I could be happy going to the dentist. The reception team is also very friendly and communicates impeccably, always willing to help.read more
Patricia Azahara BS
Patricia Azahara B.
Staff are approachable and make me feel at ease. Jone was very attentive and caring, she explained everything she was about to perform and provided few tips for better oral hygiene. Thank you .
Egle Korsakiene
Egle K.
Had a dental emergency last week and own dentist were unable to help with pain relief. Carried out a google search and CHERRYBANK came up. Called them and explained circumstances. Emergency appointment arranged for following day, attended and was treated with courtesy, respect and empathy. Saw Dr Vera who carried out necessary emergency treatment to alleviate the pain, which turned out to be pulpitis. Highly recommended for anyone suffering severe dental pain. Will be going back for normal dental care from now. Thanks again Dr Vera and CHERRYBANK. 🙏read more
Paul Ramsay
Paul R.
The best dental practice on every level that I have ever experienced in my 54 years. Their work, warmth and support has been life changing.completely transformation ☝️
Imogen Gardner
Imogen G.
I cannot stress how good my experience has been here. The staff are lovely and they're great professionals. I was not at my best (I had health anxiety) and they did everything they could to help me. I really felt they were listening and caring about me. I have tried other clinics in Edinburgh but they're far from what I'm describing here. I highly recommend this place. I wouldn't go anywhere else.Thank you very much!read more
Elena Romera Ruiz
Elena Romera R.
Nice location. Very friendly people on the desk. Relaxing waiting room. Nice “feel” to it and happy people working very well together.It's always a nice experience when I go.
Noyon B
Noyon B

Cherrybank Dental Spa

Cherrybank Dental Spa, 94 Hanover Street, Edinburgh, EH2 1DR, Scotland

Providing *Pain Free Dentistry In Edinburgh

Telephone: 0131 550 1600

Email: info@cherrybankedinburgh.Co.Uk

  • Monday 9:00am – 8:00pm
  • Tuesday 9:00am – 5:00pm
  • Wednesday 9:00am – 6.30pm
  • Thursday 9:00am-6.30pm
  • Friday 9:00am – 5:00pm
  • Saturday 9:00am – 1:00pm