Call: 0131 341 3581 info@cherrybankedinburgh.co.uk Cherrybank Dental Spa, 108-114 Dundas Street, Edinburgh
Pain Free Dentistry @ Cherrybank Dental Spa Call 0131 341 3581

Terms and conditions

Engagement In Our Services Letter Terms And Conditions

Introduction

Our practice has a focus on changing the way dentistry is experienced by our patients. We strive both in our clinical care and our service delivery to make this experience as pleasant as possible for all those who visit us. Our practice is one in a group of practices with this focus, which is called the Pain Free Dentistry Group. With our vision of dentistry delivery, always looking to improve into the future as medical care, technology and patient services improve we endeavour to remain at the cutting edge and be a practice that our patients and team alike are proud to be part of.

Set out below are our terms of service so that both our patients and practice teams understand the expectations of our delivery of care.

Application and this entire agreement

The terms and conditions apply to the provision of the services detailed in any estimates, quotations, consent letters, patient information materials and treatment plans provided to you (the patient).

You are deemed to have accepted these Terms and conditions from the date that you attend for examination or treatment at the practice.

You acknowledge that you have not relied on any statement, promise or representation made or given by on our behalf. These conditions apply to the exclusion of any other terms that you try to impose or incorporate, or which implied by custom practice, profession or course of dealing

Our Services

We warrant that we will use reasonable skill and care in the provision of our services which comply with the quotations of the services provided including any specification in all material respects. We can make changes which comply with any applicable law, safety requirement or clinical need and we will notify you if this is necessary

We shall use our reasonable endeavours to complete the performance of the services within any requested or agreed timeframe set out in the quotation however, it must be recognised that we are not in control of many factors including, but not limited to biological issues such as healing, biological response and tooth movement times as well as, delays in courier delivery, third party manufacture of medical devices, fulfilment ordering of required components, unplanned issues with our practice facility and equipment, personal emergencies and sickness of key staff members as well as acts of God

All of these terms and conditions apply to the supply of goods as well as services unless we specify

We will provide dental services to you in connection with this engagement. Our services will be provided solely for your benefit. No other party shall be entitled to rely on our services for any purpose, and we accept no responsibility towards any person other than you and the treatment you have undertaken with us. We will not communicate with any other party whether related to you or not without your expressed permission

Your obligations

To meet your treatment requirements, you must attend your appointments at the agreed time and frequency. Any failure to meet your planned appointments may result in delays, reduced quality of treatment outcomes, possible changes to your plan and possible increases in cost for treatment.

You will agree to our cancellation policy with notification of any appointment changes 2 full business days prior to you originally planned visit time.

You are expected to keep your oral health in an acceptable condition with use of the appropriate cleaning aids and frequency as directed by the dental team as well as maintaining your dental health review appointments at the appropriate recall intervals.

You must supply us with all relevant information with regards to your treatment including medical and dental history, personal issues that may affect your treatment and any information pertinent to the delivery of your care.

We are not liable for any delay or failure to provide services by your failure to comply with your obligations.

Consent to your treatment

Dental consent is an ongoing requirement. Your treating clinician will determine whether your consent will need to be in written, verbal or implied.

Written consent will be provided to you via digital document unless otherwise requested in paper form or determined by your treating clinician.

You agree that it is your responsibility to disclose in full any points that may support your clinician in providing consent and that you will have the opportunity to ask any questions before your consent to treatment in given.

If you would prefer written consent as confirmation when a clinician deems verbal or implied to be appropriate, then you must state this prior to undergoing any treatment.

Timing and provision of your treatment

Dentistry is not an exact science and like all medical sciences your treatment is not 100% predictable in outcome or timeframe. Your treatment is unique to you and cannot be compared to any other person that may seem to be undergoing similar types of treatment.

By undertaking treatment with us you accept that your treatment may take longer than originally foreseen.

This may mean not only a longer time until the date of completion but may also require further appointments.

We accept no liability for any further costs including but not limited to extra travel, time from work or inconvenience experienced by you through the nature of your treatment.

We will endeavour to update you at the earliest opportunity whenever it becomes apparent that your treatment may take longer.

It must be recognised that appointment times, number of appointments and the duration of your treatments are estimated at the outset with the information we have available at that time and any estimate on time frame will be based on this information along with our experience in providing this care. However, it must be recognised that individual variation is not something we are able to control.

In many cases treatment times are not set and are dictated as the progression of healing, biological response or tooth movement happens. We do not promise anyone that treatment will be finished by a specific date and any indictive dates given to you will remain indicative throughout.

Standards of work cannot and will not be compromised to meet time constraints

Clinicians as self-employed status

Our clinicians are self-employed contractors allowing them to make decisions in favour of the patient and keeping those interests above those of the company they are contracted under.

With our team approach our clinicians may deem the treatment more suitable to be referred to a colleague within the practice and occasionally externally should the need arise.

It should not be expected that you will see a single clinician for all your treatment, and we make no representation that this is the case, most commonly due to areas of expertise, shift patterns and holidays.

If deemed in your best interests to refer you elsewhere for treatment we will pass your relevant personal and clinical information to the practice/clinician we feel is most appropriate for your ongoing care. We accept no responsibility of the service or care provided buy this third party.

Any complaints will be managed by the indemnity of the individual clinician prior to being escalated to that of the company if and when appropriate.

Treatment guarantees

As a summary of the guarantee process, we guarantee the following treatments in the following circumstances: 

  1. Dental Implant Treatment – In relation to any mechanical breakdown of the implant(s), restoration or supporting structures, we will guarantee the treatment completed at the practice for five years providing patients attend the practice for recommended maintenance appointments throughout the entire five-year period or (if appropriate) attend an appropriately trained General Dental Practitioner for similar maintenance appointments. 

If attending another General Dental Practitioner this must be agreed in advance by the treating dentist in writing and if guideline standards are not met by you being treated elsewhere, we cannot uphold you guarantee

  1. In relation to any biological (non-mechanical) implant failure, mainly relating to the gum and bone, we will undertake (on your behalf and with your permission) a third party 12-month warranty at no further cost to you to reimburse the practice for any work to be undertaken by us to correct the biological failure and complete treatment as planned. Following this 12-month period (and each year) you will have the option to continue this cover for a further 12 months.

Please note that this warranty is also dependent on attendance at the advised maintenance appointments as set out above. This policy is provided by a third-party company and restricted to their terms and conditions.

  1. On restorative treatment for porcelain crowns, veneers, inlays and onlays we will provide a five-year guarantee against mechanical fracture. 
  2. Composite/bonding restorations are given a 3-year guarantee. 
  3. On failure of an endodontic treatment (Root Canal) within five years we will offer an extraction of the tooth as required free of charge unless referral to a specialist colleague is required. 
  4. Dentures are given a 3-year guarantee against breakage and fracture in normal use. If fit is not ideal due to changes in gum shape, then a reline will be carried out at a reduced fee.

Pain Free or your money back guarantee

  1. If at any time during your treatment, whilst in our treatment rooms, you experience pain and are unhappy please tell your treating clinician you experienced pain and would like the manager to contact you after your appointment to arrange for your money back repayment. We will then arrange a suitable time for you to be contacted.
  2. If your treatment involves numerous appointments for a particular procedure, you will receive repayment in proportion to the particular appointment for treatment that was painful (not the full course of treatment over numerous appointments). This is determined by the practice, based on the amount of time used in the dental chair (pro rata for the complete treatment). An explanation of the calculation can be provided if requested.
  3. Before you commence treatment, please remember that on occasions having treatment completed certain aspects may be uncomfortable. Our aim is that this is fully explained to you beforehand and you are well aware of any potential before beginning your appointment.
  4. Your experience after treatment is subject to your body’s unique healing potential and is controlled by multiple factors including but not restricted to pre-treatment condition, genetics and hormones. On the rare occasions that you experience discomfort once you have left the surgery, we will always do our utmost to ensure you are aware of any potential post treatment discomfort but cannot provide this guarantee as set out above due to each person’s individual healing response. 

Estimates of treatment costs

Estimates/Quotations will be set out at the beginning of treatment as an itemised service.

If you request changes to your treatment or a further investigation or complication warrants a deviation from your original plan (determined by a clinician) you will be informed of this and a new detailed item of services fee estimate will be provided.

Prices estimated/quoted are valid for 30 days and are fixed until the completion of your treatment as long as appointment times are met.

Price rises for treatments will occur periodically to meet the practice needs without notice other than an updated quotation for new treatments.

Payment

Payments must be set out and agreed at the start of your treatment and delivered via pay as you go card/cash paid prior to booking your next appointment, a direct debit arrangement or by 3rd party finance (any lab or material fees must be paid in full prior to medical device or material/componentry ordering).

If you do not pay within the required process set out above, we can suspend any further provision of services and can cancel any future provision of services requested or arranged by you.

Receipts for payments will be issued at your request.

We do not accept cheques as a method of payment.

Deposits for appointments

For any appointment that is being carried out under a pay as you go contract, we require a deposit to be left to guarantee your appointment. This deposit is to book your place in our clinical diary and is required for all patients. This process dramatically reduces the number of failed appointments which in turn rewards our patients and team by minimising wasted appointments, making more availability for those that need appointment time and reduces the need to raise prices to compensate for the losses placed on us by those who fail to attend their planned visits. If you cancel your appointment by providing us the required notice, then we will of course fully refund any deposit you have provided.

Membership plans (Pain free plan and Forever young club)

Our membership plans are for a minimum 12-month contract

Cancellation of your plan can be given by 3 months’ notice in writing or via email to the practice.

If you have received any discounted treatment in the 12-months preceding you end of membership date, then you are liable for the full costs of this treatment(s)

Cancellation and amendment

We can withdraw or cancel a quotation prior to commencement of treatment.

If an amendment is required, you will be notified prior to commencing of your next treatment and we will endeavour to do this at the earliest opportunity and keep any changes to a minimum.

If you wish to amend any details of the services, you must tell us as soon as possible and we may request that this is done in writing.

Termination

We reserve the right to terminate the provision of services immediately if you;

  • Commit a material breach under these terms and conditions
  • Fail to make any payments due
  • Become abusive to any of the practice team
  • Have a break down in the trust relationship
  • Make any false representations of us to any person, online forum or review platform/social media

Intellectual property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

Our liability under these terms and conditions and in breach of statutory duty and in tort or misinterpretation or otherwise shall be limited as set out in this section.

The total amount of liability is limited to the total amount of fees payable by you under our contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with provision of services or the performance of any of our other obligations under these terms and conditions or the quotation for;

  • Any indirect, special or consequential damage, costs or expenses or
  • Any loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption or other third-party claims or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control or
  • Any losses caused directly or indirectly by any failure, or you breach in relation to your obligations or
  • Any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of services
  • Nothing in these terms and conditions shall limit or exclude our liability caused by our negligence or fraudulent misrepresentation or for any other matters for which it would be unlawful to exclude or limit liability

Communications

All notices under these terms and conditions shall be deemed to have been duly given when delivered in paper or electronic form on the first day following delivery of the document.

This notice will be addressed to the most recent address or email address notified to us.

Should you feel the need to speak to a supervising member of our team

If you do feel the need to inform us of anything, please do not hesitate to contact the practice directly by whatever communication method you prefer. We will listen to any comment you wish to make and if appropriate to gather any further information and respond to you as soon as possible.

If you do have a formal complaint you wish to make, we have a process that we must follow. We always wish to resolve any issue you may have locally and in a timely manner. Our formal complaints process is governed by the requirements set out by our practice insurance/indemnity companies as well as meeting the requirements set out to us through GDPR, data protection and the GDC. Upon request we can provide you with a copy of our formal complaints policy. It must be noted that any formal complaint process takes longer to resolve due to the nature of the requirements we must undertake.

Severance

If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these terms and conditions (which will remain valid and enforceable)

Which law will govern the contract?

This Agreement, and any issues or disputes of whatever nature arising out of or in any way relating to it or its formation (whether such disputes are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation, or otherwise) shall be governed by and construed in accordance with the laws of Scotland. The Parties submit to the exclusive jurisdiction of the courts of Scotland.

If you need any further information, then please do not hesitate to contact us directly by phone or email.

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Cherrybank Dental Spa
Social Rating
5.0
Based on 203 reviews

Our lovely patients

Check Out Our Latest Patient Reviews

4.9
Based on 192 reviews
5.0
Based on 11 reviews
Great experience from start to finish. Kirsty took great care to explain the treatment, completely pain free and well worth it!Highly recommend and will be back. Thank you.
Martin L
Martin L
Very happy with my consultation with Chris, Marta and Tammy. I get very anxious about visiting the dentist but Chris and Marta made me feel very comfortable and confident during the appointment and Tammy helped me understand all the options available to me. Thank you all
Transporter 101
Transporter 1.
The best dentist I’ve ever been to in my life. Going to the dentist is now an experience I look forward to and is a nice little break in my day. I have had loads of things done from checkups and dental surgeries to invaslign and teeth whitening. All of the staff are incredible and the comforts that are on offer are also greatly appreciatedread more
Steven Ballantine
Steven B.
This is an exceptional dental practice. All the staff are lovely and friendly and the atmosphere is so relaxed.I have had a lot of work done on my teeth in the past but thanks to Cherrybank I finally have my perfect smile! It was a totally pain free process and I can't recommend these guys enough.
Sarah McCormack
Sarah M.
I have just completed a second round of teeth straightening (teen braces, did not wear my retainer), this time with the lovely Cherrybank team. Using a lingual brace, it only took 5 months for my bottom teeth to move into position. The team were amazing, professional and efficient during each visit. Every step was explained clearly and I felt no pain/discomfort whatsoever. Would definitely recommend and I look forward to returning for further treatments. Special thanks to Rhona, Grianne, Alex and Umair :)read more
Paula O'Neil
Paula O.
Great service and very friendly (and patient) staff. It's not really like going to the dentist at all. Covid-19 measures are in place and these are being strictly adhered to.
Hamish Hayward
Hamish H.
I came to Cherrybank Dental Spa Edinburgh for some treatment,and I have to say it was an amazing experience from start to finish. I am quite anxious at the dentist but the team were so welcoming and friendly. Erin,who was my nurse, put me at ease immediately and really made me feel relaxed. Dr Katy the dentist explained everything to me in language I could understand. I would highly recommend anyone who is anxious to visit as it really was a great experience, didn't even feel like I was at the dentist!read more
Nikki Irene Menzies
Nikki Irene M.
Professional service. Clean and stunning environment. Feel so at easy and truly pain free dentist. Thanks team for a great experience highly recommend!!!!
Tamika Burnett
Tamika B.
Over the last few years i’ve used Invisalign through Cherrybank Dental Edinburgh and the results were outstanding. I had the best experience throughout my journey and every single member of staff was so welcoming. I would love to thank Laura especially as she helped from day one with all my queries. Thanks for creating my perfect smile! <3read more
Simon Ssd Hunter
Simon Ssd H.
Booked in with cherry bank to have cosmetic bonding done after having my teeth straightened. Could not recommend them enough, the whole process from start to finish was amazing, given a full breakdown of the treatments available and cost, Umair done my bonding and the end result is amazing!! His attention to detail and ability to deliver exactly what you want and more is fantastic. I haven’t stopped smiling since my treatment 10/10!!read more
lauren Mcewan
lauren M.
Extremely professional, welcoming, thoughtful and exceptional dentistry.It’s the dentistry that makes going to a dentist a pleasure... no stress, calm environment with one aim; to give you the smile you deserve and the most honest advice as to the procedures that will achieve the best resultsFantastic all round!!read more
Imogen Gardner
Imogen G.
Great 1st impression from Cherrybank.I had an excellent consultation with Tammy. Clear information and put my mind at ease answering any questions I had.
Alexander Pons Carden-Jones
Alexander Pons C.
Had a smile consultation with Tammy. Excellent appointment and explained everything really well. Going to progress with treatment. Feel like I will be in safe hands.
Nicky Macleod
Nicky M.
This dentist is the best in Edinburgh! I wouldn’t go anywhere else! Every single member of staff are amazing, they are total perfectionists, they are honest and caring! Was in today & it was just like seeing old friends plus completely pain free!
Jo Mancini
Jo M.
1,205 days ago I walked into Cherrybank Dental Spa, nervous and anxious. I couldn’t bare anyone seeing my teeth, I mumbled and covered my mouth when speaking to people up close. The team at Cherrybank have transformed my life. After a process of getting my mouth healthy, I started my Invisalign journey. Today I walked out feeling emotional - I’m going to miss these ladies. The service you receive is impeccable, the team are always smiling and encourage you every step of the way - no matter what your journey. I want to take this opportunity to thank Kirsty! You have been amazing, you’ve pushed me further than I ever thought I could go - I will forever be grateful!! I would recommend Cherrybank Dental Spa 💯Me and my smile will be back 😁read more
Kayleigh McCulloch
Kayleigh M.
I picked Cherrybank Dental after viewing the pictures and testimonies from others . I am so happy I did after avoiding dentist for years because I was scared this is truly pain free dentistry. I had extensive work done by Umair totally pain free and I am absolutely delighted with the end result just wish I had plucked up the courage years ago . Massive thank you to Umair and all the team at Cherrybank for putting a smile on my face .read more
Jacqueline Millar
Jacqueline M.
I have the biggest fear of dentists and Cherrybank is the best dental practice I have ever been too, I was helped so much to keep me calm. Everything is so relaxed from the minute you walk in the door to the minute you walk out. I am so happy I found this place, I will never go to another dentist now I have been here. Thank you so much Chris for everything.read more
Keighley Hindle
Keighley H.
Best place where I could have had ever be treated! I highly appreciate and recommend the whole team at Cherry Bank Dental Spa who have majorly supported me throughout my orthodontic treatment. They all have been showing an enormous degree of professionalism, care, best knowledge in the field and amazing support. I can not recommend this clinic highly enough, and I can not offer any more gratitude to the staff members! Special thanks to Dr. E.Halley and Dr. C.McCrudden, group of lovely dental nurses and receptionists, and not the least, the Smile advisor. 😁 Best team! Thank you for everything you have done for me! 👏read more
Mel Linda
Mel L.
I had my treatment with Umair and Alex today and they we're both fantastic! So helpful and informative throughout the whole process and no pain at all! I would highly recommend them both!
grainne reilly
grainne R.
After being unable to get into my regular dentist due to Covid since last March and with my wedding coming up I decided I needed to look for a private dentist. Other family members recommended cherry bank to me and even with the 4hour round trip I cannot recommend the practice enough. From the minute I walked in I was made to feel at ease, all of the staff that I met were extremely friendly & couldn’t do enough for you. Miriam & Kirsty were both great, I was talked through everything they were doing. Kirsty was very light handed and I can honestly say that I barely felt anything even with tooth & gum sensitivity. I have never had such a positive experience at a dentist but it never once felt clinical or daunting even with covid procedures. Thank you all xread more
Emily McCall
Emily M.
Chris done an amazing job of my teeth, he helped me feel totally comfortable at every stage. I am beyond happy with the results and will be going back if I need any more cosmetic dentistry.
Clara Nimmo
Clara N.
I would definitely recommend Cherrybank dental. Having had bad experiences at other dentists I am not the easiest person with anxiety and nerves but everything from the start has been amazing. Tammy helped me so much at the beginning going through all my options. I cannot thank Chris enough for giving me my smile and Marta for all my hand holding and keeping me calm. So happy I have now finally found a dentist that I am comfortable enough to go to. Thank you so much guys honestly a life changing experience with you.read more
Keighley Hindle
Keighley H.
I visited Cherrybank Dental Spa for the first time last week and had a great experience from start to finish. The practice had a very relaxed atmosphere and the staff were really friendly. Can highly recommend.
Stuart Gillespie
Stuart G.
I had a great experience at Cherrybank Dental Spa and everyone was so lovely. Chris is an incredible dentist and completely put me at ease. I would recommend 100%!
Jade
Jade
I visited Cherrybank for Invisalign treatment and couldn't have been happier with the experience I had over 18 months or so. Every single member of staff is absolutely lovely, professional, reassuring and happy to go that extra mile at the drop of a hat. Cherrybank's environment, skills and patient care are outstanding. I'm so much happier with my smile and would highly recommend to others. Huge thanks to everyone (especially Chris and Tammy for putting up with my many demands!)read more
Sophie Stephenson
Sophie S.

Cherrybank Dental Spa

Cherrybank Dental Spa, Centrum House, 108-114 Dundas Street, Edinburgh, EH3 5DQ, Scotland

Providing *Pain Free Dentistry In Edinburgh

Telephone: 0131 341 3581

Email: info@cherrybankedinburgh.Co.Uk

  • Monday 9:00am – 8:00pm
  • Tuesday 9:00am – 5:00pm
  • Wednesday 9:00am – 6.30pm
  • Thursday 9:00am-6.30pm
  • Friday 9:00am – 5:00pm
  • Saturday 9:00am – 1:00pm
© Cherrybank Dental Spa. All rights reserved. Part of the Pain Free Dentistry Group

Dr. Elaine Halley GDC No. – 67791. Cherrybank Dental Spa Is A Private Dental Practice.

Important Contacts: Health Improvement Scotland, Programme  Manager, Independent Healthcare Services Team, Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB. Tel: 0131 623 4342 at local rate (Mon –Fri, 10.00am – 2.00pm), his.ihcregulation@nhs.scot
General Dental Services, Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. 
Tel: 020 8253 0800 (Mon – Fri, 09.00am – 5.00pm)
info@dentalcomplaints.org.uk contactus.gdc-uk.org/dcs/Complaint/PrivatePatients

Disclaimer: Shorter Term Orthodontics Provides A Relatively Fast Improvement In Cosmetic Alignment Of The Front Teeth. The Technique Doesn't Always Address A Patient’s Bite/Fit Of The Back Teeth As Much As Comprehensive Orthodontics. While In The Past It Was Thought That Doing Orthodontics Faster Would Be Harmful To The Teeth New Studies Suggest Shorter Times In Braces May Have Benefits. Every Treatment Has Risks And Rewards That Will Be Discussed On An Individual Basis. Cherrybank Are General Dentists Who Refer Difficult Orthodontic Treatment To A Respected Specialist.